Café Assistant - Bank Staff

Submitted by ModernArtOxford on April 16, 2024 - 11:51
Salary / Fee: 
Closing Date: 
Tuesday, 30 April, 2024

Modern Art Oxford presents internationally acclaimed exhibitions of modern and contemporary art. It attracts over 100,000 visitors every year. The Café is an important part of our services and provides an important source of income for the gallery. Our café assistant will ensure that our Café provides a welcoming, friendly environment, serving a high quality menu with excellent customer service. Café training will be provided where necessary.

Please note that this is a bank staff role. Hours of work are as and when required, by mutual agreement on a 4 week rota. These may periodically increase or decrease depending on the requirements of the Gallery. The candidate will receive two weeks notice of any changes to their hours. They will be expected to work evenings and weekends.

Customer Service:
- Provide excellent customer service to a wide variety of customers both external and internal (staff, artists etc.).
- Resolve all customer complaints in a calm professional manner. Record complaints and refunds to discuss with the Café Manager.

Food & Drink:
- Preparing the daily food offer including sandwiches, hot food and salad where required.
- Ensure that Café displays are attractive, well stocked and daily menus are produced in the morning.
- Ensuring that all alcohol is sold according to the Licensing Act 2003

Essential Skills & Experience:
- Customer service skills
- Excellent team player, self-motivated and confident in working alone.
- Enthusiastic about good food and drink.
- Well organised, with a high attention to detail.
- Must be 18+ (to supervise selling of alcohol).

Desirable Skills & Experience:
- Experience of working in a busy café, catering environment
- Barista experience, making a range of coffees and hot drinks.
- Knowledge of Food Hygiene regulations.
- Experience of cash handling and using a till.
- Interest in contemporary art and galleries.

Multi Artform
Museums and Heritage
Visual Arts