Deputy Ticketing and Sales Manager

Submitted by ATG on April 4, 2023 - 13:52
Salary / Fee: 
£23,500- £24,000 per annum
Closing Date: 
Monday, 17 April, 2023

Are you passionate about theatre or customer service? This is the perfect opportunity to join our thriving team. New Theatre, Oxford are looking for a dynamic and well organized Deputy Ticketing and Sales Manager to join their Front of House Team.

The Deputy Ticketing and Sales Manager will be a team player, an effective problem solver and flexible in your approach. This is a role that demands the ability to operate in a fast-paced environment, where efficiency and effectiveness are paramount.

The ideal candidate will demonstrate operational knowledge of ticketing systems, exceptional customer service and an ability to drive commercial revenue through ticket sales and inventory management. They will also have a focus on learning and development, both personally and with a view to helping those within the Box Office team to grow.

As Deputy Ticketing & Sales Manager you'll be responsible for personally making sales, processing exchanges or other troubleshooting for customers coming directly to the venue Box Office. This includes proactively selling and cross-selling theatre tickets, memberships, packages, lounges and ancillary products and helping customers with relevant information at any point before, during and after the show.

In addition you'll support the Ticketing & Sales Manager to train, develop and motivate a small casual team, ensuring the audience receive the best service possible, whether or not you are on site at the time. You’ll ensure that our ticketing processes are adhered to and that budget targets are met, and will need to deputise for the Ticketing & Sales Manager as and when needed. Working hours could include a range of daytimes, evenings, weekends and Bank Holidays depending on our performance schedule.

Some knowledge of ticketing and sales would be desirable but full training will be given.

Please see the job description for full details of the role requirements. If you have the skills to achieve these goals, we’d like to hear from you! Experience from within the entertainment sector is welcomed but not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, ATG is now the world’s number one live-theatre company with close to 50 venues in Britain, North America and Germany. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at and

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.

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