Ticketing & Sales Manager

Submitted by ATG on July 19, 2022 - 10:12
Salary / Fee: 
Closing Date: 
Wednesday, 3 August, 2022

Nothing beats the energy and excitement of a great live experience! That’s why our mission is to bring the very best in live entertainment to the largest possible number of people.

One of the region’s leading live entertainment venues, Milton Keynes Theatre showcases the best West End and touring productions from across the UK and offers a wide and varied programme including first class dance, drama, musicals, opera, comedy, and children’s shows.

We are looking for an ambitious and commercially minded individual, with experience of supervising or managing a team to achieve and exceed targets, who has a collaborative nature and a flexible and creative approach to assist in running our busy venue.

Reporting to the Venue Management team, the Ticketing & Sales Manager has lead responsibility for the theatre’s ticketing at a venue level – for staff, for managing the ticketing system specifically and for ensuring that the audience receive the best service that they can.

The focus of the role is:

Selling as many tickets, memberships, packages, and other ancillary products as possible combined with ensuring our teams deliver the best customer experience.
Liaising with Marketing and Revenue Management on the careful and proactive management of inventory to maximize sales, including ‘dynamic pricing’ of seats on the system.
Optimizing the sales of Private Property seats and ensure Ambassador Lounge & Ambassador Experience seat packages are sold at maximum price and volume with regular reporting maintained.
Demonstrably support marketing campaigns through sales initiatives, providing regular ideas and communication to the Marketing department.
Support the development and successful implementation of new technologies by central Ticketing and IT teams.
Manage the Deputy Ticketing & Sales Manager and Customer Service Hosts, to ensure standards and KPI's are achieved and to nurture and foster talent development within the department.
Please read the full Job Description for more details on the role.

The Ambassador Theatre Group is a world leader in live entertainment; we operate venues, run major ticketing platforms and produce award-winning shows. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Our stages are a platform for compelling stories – stories that are for all, by all, and of all. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email recruitment@theambassadors.com for a confidential discussion.

Apply online at: https://candidate.atg.co.uk/178190OART