Duty Managers are the key position reporting to the Front of House Manager, responsible across all elements of our front of house operation for the welcome, service, and safety of all people using, visiting and working at Pegasus. Four Duty Managers work on a shift system over six days of operation to cover; ticket sales and reception, café bar preparation and service, house management of shows and activity and general building operation and maintenance. This wide-ranging role supports the development, implementation and monitoring of Pegasus’s audience development and financial strategies to achieve our business objectives and artistic ambitions.

Key Objectives
• Provide friendly, informed access to our entire front of house services; ticket sales, café, performances, creative learning activities, general enquires and facilities.
• Increase the frequency and levels of attendance of current audiences, users and partners by providing exceptional facilities and services that are responsive to need, demonstrating our value and engaging customer loyalty.
• Actively promote the activity and achievements of Pegasus, championing our programme with the local community, wider city, regionally and nationally.