The Duty Manager reports to the Head of Customer Experience and holds responsibility for delivering The Theatre’s customer service plan across the range of service points in the Front of House area. The role involves leading the team for a range of public and private events at the Theatre, and occasionally off site.

Hours for this role are a minimum of 5 hours a week (1 shift) averaged across a 12 week rolling period and a minimum of 15 hours (3 shifts) during the 8 week panto run from mid Oct to mid Jan each year. (ie some weeks may be a busier than others). Hours are issued within a department rota each month. The role has the capacity to take on more shifts than those contracted including work on the Bar and Box Office if this is of interest to candidate.

Our Customer Experience team provide the all important personal contact with our customers, and our Duty Managers are vital in leading our teams of ushers, bar and box office staff to provide the best levels of welcome to everyone who walks through our doors. Training will be provided so you do not need previous experience in a theatre setting.