Hospitality Staff

Submitted by ModernArtOxford on June 27, 2024 - 17:07
Salary / Fee: 
£11.44 p/h
Closing Date: 
Monday, 30 September, 2024

Events & Hospitality staff will provide a safe and friendly welcome for everyone attending events at the gallery. Supporting the Duty Manager and ensuring events run smoothly, they will deliver excellent customer service and communicate feedback from visitors to Duty Managers.

Please note that this is a bank staff role. Hours of work are as and when required, by mutual agreement on a 4 week rota. These may periodically increase or decrease depending on the requirements of the Gallery. The candidate will receive two weeks notice of any changes to their hours. They will be expected to work evenings and weekends.

General Responsibilities:

- Hospitality and bar support during events.
- Assist Duty Manager with set up of events as required e.g. Previews, VIP Dinners.
- Welcome visitors to events and explain the information available, the layout of the event, MAO facilities, guidance to follow, etc. .
- Assist all visitors in accordance with MAO’s Equality, Diversity and Inclusion Policy, anticipating the needs wherever possible for every visitor.
- Ensure that children are encouraged to enjoy the event and they are kept in-hand and do not hinder other visitors’ experience or damage the work on show.
- Direct and manage large groups according to the guidelines for each event and be able to give a brief introduction of the event to groups of visitors.
- Be aware of visitors with access and disability issues and how to help them.
- Encourage visitor feedback via comments cards and surveys, alerting the Duty Manager of any complaints. Deal with all visitor feedback in a calm and professional manner.
- Promote all areas of the gallery: events programme, shop, café, Friends membership and encourage visitors to donate to the gallery.

Health and Safety:

- Assist with and read the risk assessment for each exhibition/event and ensure that the control measures are in place and adhered to at all times.
- Ensure that, as appropriate, visitors do not touch works of art or act in any way that might cause damage to them.
- Assist Duty Manager in turning on / off of exhibitions.
- Help ensure that the galleries are ready for visitors at opening times, all information holders are well stocked and that equipment is functioning.
- Alert the Duty Manager of any problems.
- Ensure that visitors respect any requirements for each exhibition and that food and drinks are not consumed in the galleries.
-Make sure galleries are left clean and tidy after events.
-Check radios and tablets have been issued and returned on charge.
-Report to the Duty Manager any issues of concern with respect to health and safety or security of staff, visitors and the building.
-Assist the Duty Manager as directed in the event of an evacuation of the building.

Contact Details: 

Please contact recruitment@modernartoxford.org.uk with any queries or for help submitting an application.

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