Cafe Supervisor
Role Specification

Line managed by: Front of House Manager

Works closely with: Front of House Manager, Front of House Assistants, Café supervisor, Café Staff, Usher Mentor, Deputy Director, Volunteers and colleagues at Crisis, particularly Facilities Manager and Reception staff.

Manages: None, but will supervise front of house assistants, café staff and volunteers as and when required on shift

Salary – £17, 547 pro rata (21,934 FT Equivalent)

Main duties and responsibilities

Key purpose:

- To make sure that all café operations run smoothly, with excellent customer service providing an informed and inclusive welcome for café customers, audiences, artists, hirers and Crisis members.

- To be responsible for the Health and Safety operations of the café and kitchen when on duty. As well as managing the café, casual staff and volunteers on shift.

- Working with colleagues to understand and overcome the challenges around accessibility in public spaces to ensure equal access for everyone.

- This role will be on occasion responsible for locking up and securing the building at the end of the shift.

- Main duties and responsibilities

- Managing the café while on shift

- Following Health and Safety procedures, including the completion of Opening and Closing Checks, HACCP Procedures and COSHH.

- Monitoring systems in the cafe and ensuring they are being completed in the appropriate amount of time. Including Cleaning Checklists, Weekly Tasks, Stock Loss.

- To ensure all allergen procedures are followed on shift and staff are aware of cross contamination procedures and allergens in all food.

- Communication with OFS Staff and Third parties using the Kitchen to ensure safe use of the space.

- Representing the Front of House Manager when required to do so

- Managing volunteers on shift

- Being the responsible person for fire evacuation in the space when on shift

- Control and rotation of café and bar stock on shift.

- Liaising with Suppliers and ordering stock when appropriate.

- Cash handling and reconciliation, including monitoring Cashing Up paperwork.

- Ensuring compliance with licensing and health and safety law and regulation.

What we are looking for
Essential:

- A commitment to excellent customer care

- Experience handling and reconciling cash

- An understanding of the importance of health and safety

- The ability to work under pressure and multi-task

- Experience of training others

- A willingness to undertake appropriate training

- Energy and enthusiasm to be part of a small team

Desirable:

- Food handling experience and Level 2 Food Safety qualifications.

- Barista and Café Experience

- Experience working in a professional Kitchen.

- Experience working in a busy customer service environment.

- Experience using Outlook

- Experience of working in an Arts environment

- Examples of making improvements to organisational systems

- Examples of making improvements to income streams from Front of House activity

- Experience working in a small team

- Experience working with vulnerable adults

- Qualifications in First Aid, Fire Marshal, Health and Safety

- An eye for detail and ability to complete tasks

- Interest in the Arts

General

- As an equal opportunity employer, we recognise the diversity shortcomings of our industry and are committed to driving change and supporting employees to provide an inclusive workplace.

- We expect staff to have a commitment to unlearning discrimination in order to become a more inclusive organisation

- We recognise the major impact that climate change is having on our world. We work as an organisation and with partners in the city towards a low-carbon sustainable Oxford. All staff are expected to share this responsibility and support this work.

- All staff are expected to be able to support and supervise volunteers and trainees on placements, including Crisis members as part of our Training Scheme

- The Old Fire Station requires an open, creative and flexible approach to the work. This job description is a guide to the nature of the work required. It is not fully comprehensive or restrictive

- The post-holder will be expected to carry out the duties of this post in line with the Old Fire Station’s policies and procedures and in line with all relevant insurance, legal, health and safety obligations

- The post holder will have input into artistic and business planning and strategies, as part of an inclusive practice

- We are a small team, and all staff are expected to support work across the organisation in a practical way, not just in their own area

Conditions of service

- 0.8 (29.5 contracted hours per week.)

- Weekend and evening availability is essential

- This post will be reviewed after three months

- There is an annual leave allowance of 20 days per year including bank holidays, some days need to be taken at specified times during the year

- Additional work-related travel expenses (not including travel to and from the office) will be payable in line with the relevant conditions and rates agreed

How To Apply

Application deadline: Tuesday 13th June, 10am

Interviews: Tuesday 20th June 2023

Please e-mail recruitment@oldfirestation.org.uk with a covering letter and a CV. We are keen to learn more about the barriers to inclusion and it would be really helpful if you could fill in the demographics monitoring form on the website. This is anonymous and is for us to assess how well we are doing in terms of attracting applications from people who experience discrimination (ie. Racism, disability or class among others)

If you have any questions, please email tom.radclyffe@oldfirestation.org.uk

If you are invited to interview you will be asked for the following information:

• Two references

• Details of any convictions of a criminal offence other than a spent conviction

• How we can help you to feel comfortable at an interview (for example do you need level entry to the interview room, prefer a particular pronoun).