Duty Manager and Front of House Assistant
£11.30/h for Duty Manager and £10.31/h for Front of House Assistant
We are looking for a friendly and enthusiastic person to join our team to ensure that all front of house operations run smoothly, with excellent customer service providing an informed and inclusive welcome for the general public, audiences, artists, hirers and Crisis members. Weekend and evening availability is essential.
For further details please see:
Applications by 9am, Monday 21 February
Interviews will be held the week commencing Monday 28 February.
We encourage applications from individuals who face disadvantage through lived experience or discrimination (heritage, disability, homelessness or class for example)
JOB DESCRIPTION & PERSON SPECIFICATION
Casual Duty Manager and Front of House Assistant (evening)
The Old Fire Station is a centre for creativity in Oxford housing two organisations: the homelessness charity Crisis and Arts at the Old Fire Station (AOFS). We share our building.
AOFS encourages people from all backgrounds to understand and shape the world in which we live through stories, creativity and the arts, and by connecting with others.
ART IS FOR EVERYONE. EVERYONE HAS POTENTIAL.
At AOFS, we
produce and present across art forms
help people to be creative
include people facing tough times because of disadvantage
work with communities across Oxford
In everything we do, we consider
facing the climate emergency
being human friendly
experimenting and listening
building financial resilience
We do this by
good quality relationships
listening and learning
encouraging creativity and risk-taking
offering a public space which is welcoming to all
working collaboratively online, outside and elsewhere
Essential to delivering our shared mission is the participation of Crisis members (homeless people using Crisis’ services) in our work.
Line managed by: Front of House Managers
Works closely with: FoH Managers, FoH Co-ordinators, Front of House Assistants, Deputy Director, Technical Manager, Theatre Technician, Volunteers, homeless trainees, and colleagues at Crisis, particularly Facilities Manager, Reception and Café staff.
Manages: None, but will supervise staff and volunteers as and when required on shift
Pay £11.30/h for Duty Manager - £10.31/h for Front of House Assistant
We are living wage employers
Main duties and responsibilities
Key purpose for the Duty Manager:
To ensure that all front of house operations run smoothly, with excellent customer service providing an informed welcome for audiences, the general public, artists, hirers and Crisis members alike. To be responsible for the Health and Safety operations of the building when on duty. In particular, managing the bar, the event ticket sales, casual staff and volunteers on shift.
Key purpose for the Front of House Assistant:
To support the Duty Manager in ensuring that all front of house operations run smoothly, providing an informed welcome for audiences, general public, artists, hirers and crisis members alike. In partnership with the Duty Manager, to be responsible for the Health and Safety operations of the building when on duty. Taking responsibility for Bar if directed by the Duty Manager.
Main duties and responsibilities
Liaising with clients on event nights, to ensure their requirements are met including catering and logistics (DM)
Representing the Front of House Manager when required to do so (DM)
Management of Volunteers (DM)
Managing the Bar
Managing Event Ticket Sales
Setting up of AV equipment as and when required
Handling general enquiries from hirers, performers, promoters and the public
Responsible person for fire evacuation and Health & Safety issues during your shift.
Other key responsibilities:
Control and rotation of bar stock
Cash floats, handling and reconciliation
Ensuring compliance with licensing and health and safety law and regulation.
When acting as a Front of House Assistant you will handle only some of the tasks and duties listed above, depending on what the Duty Manager specifically needs for the smooth operation of the event. You will be managed by the Duty Manager on site during your shift.
What we are looking for
Essential – If you have all of these, please apply.
Working knowledge of Office Administration requirements
Knowledge of a sales environment
Working in a customer care environment
Working in a high-pressure customer service role
An understanding of the importance and implementation of health and Safety
Excellent communication skills (verbal and written)
The ability to work under pressure, multi-task
Understanding of and commitment to customer care
The ability to work evenings and weekends
Ability to support logistics through movement of chairs and tables
A willingness to undertake appropriate training
Energy and enthusiasm to be a part of a small team
Interest in the arts
Desirable – if you don’t have all (or any) of these, don’t worry. We can teach you.
Event Management systems
Experience of Box Office Systems
Experience of working in an Arts Environment
Improving organisational systems
Improved income streams from Front of House activity
Working in small team
Working with Vulnerable Adults
Experience of training others
Bar Work and or retail
Qualifications in First Aid
Health and Safety
An eye for detail and the ability to complete tasks
Confidence around projectors/PA systems
We welcome and encourage applications from individuals who face disadvantage through lived experience (ie no formal education/experience of homelessness) and/or who identify as:
• D/deaf and/or disabled
• Working-class, benefit class, underclass
• Global majority* and/or migrant
*This includes people of Black Caribbean, Black African, South Asian, East Asian, South East Asian, Middle Eastern, Arab, Latinx, Jewish, Romany and Irish Traveller heritage.
We will interview people who hold one or more of these characteristics if they meet the essential criteria. Please state in the letter if you would like to be considered for interview under these conditions (you do not need to explain why).
We are keen to learn more about the barriers to inclusion and it would be really helpful if you could fill in the demographics monitoring form (also known as an Equal Opportunities form) on the website. This is anonymous and is for us to assess how well we are doing in terms of attracting applications from people who experience discrimination (i.e. because of their race, disability or class among others).
As an equal opportunity employer, we recognise the diversity shortcomings of our industry and are committed to driving change and supporting employees to provide an inclusive workplace.
We expect staff to have a commitment to unlearning discrimination in order to become a more inclusive organisation
We recognise the major impact that climate change is having on our world. We work as an organisation and with partners in the city towards a low-carbon sustainable Oxford. All staff are expected to share this responsibility and support this work.
All staff are expected to be able to support and supervise volunteers and trainees on placements, including Crisis members as part of our Training Scheme
The Old Fire Station requires an open, creative and flexible approach to the work. This job description is a guide to the nature of the work required. It is not fully comprehensive or restrictive. This job description will be reviewed with the post holder annually.
The post holder will be expected to carry out the duties of this post in line with the Old Fire Station’s policies and procedures and in line with all relevant insurance, legal, health and safety obligations.
The post holder will have input into artistic and business planning and strategies, as part of an inclusive practice,
We are a small team, and all staff are expected to support work across the organisation in a practical way, not just in their own area.
Conditions of service
Casual contract with regular weekday, evening and weekend work including occasional Sundays.
The post is subject to a three-month probationary period
Additional work-related travel expenses (not including travel to and from the office) will be payable in line with the relevant conditions and rates agreed
Application Deadline: Monday 21 February 2022
Interviews: week commencing Monday 28 February 2022
Please e-mail email@example.com with a covering letter and a CV and the equal opportunities monitoring form
How To Apply:
Please see our website oldfirestation.org.uk
Please e-mail firstname.lastname@example.org with a covering letter and a CV. Please also take time to fill in the demographic monitoring form (also known as equal opportunities form)
Send your letter and CV in word format. We will remove all personal details (name/age/address/gender/place where you were educated, before reviewing the application). This is in order to remove unconscious bias from the process.
We are keen to learn more about the barriers to inclusion and it would be really helpful if you could fill in the equal opportunities form. This is anonymous and is for us to assess how well we are doing in terms of attracting applications from people who experience discrimination (ie. Rascism, disability or class among others)
Have some questions?
Front of House Manager Emma Cox email@example.com is available if you want to discuss the role before applying. You can e-mail your question or ask for a call back.
What to include in your covering letter:
Here are some questions that might help you with your covering letter:
Let us know what attracted you to the job. Was it the organisation, or the role itself or some combination of factors?
Let us know how your interests, knowledge and skills match the job description and person specification.
If you have been on a course, had some formal education or training that you think is relevant to the post, let us know about it.
Your CV will cover your work and/or voluntary experience, but it can be helpful in the covering letter to show how you think these experiences would be useful in this role.
If you are invited to interview you will be asked for the following information at this stage:
Details of any convictions of a criminal offence other than a spent conviction
How we can help you to feel comfortable at interview (for example do you need level entry to the interview room, prefer a particular pronoun).
If you need re-imbursement for travel costs to attend interview