Customer Service Host

Submitted by ATG on August 13, 2021 - 15:12
Salary / Fee: 
£8.91 per hour
Closing Date: 
Wednesday, 25 August, 2021

Are you great with customers, but looking for something a little bit different? We’re looking for customer-focussed staff to join our ticketing and sales team.

Aylesbury Waterside Theatre is looking forward to welcoming thousands of people through our doors, to enjoy the best in live entertainment when we reopen this summer. Whether it’s a special birthday, or a night out with friends, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!

The Customer Service Host will deliver an enhanced level of customer service for audiences visiting the theatre, answering customer queries, providing information about the production, theatre and other services in the local area that may be of interest to customers, promoting further ATG products and sevices which may enhance their visit. Our box office counter will be open for up to 90 minutes before each show, during which time you'll act as the point of contact for any ticket queries, and following on from this you'll support the rest of the Customer Experience team with other front of house duties that help every visit to our theatre run smoothly.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique theatre with an ever-changing programme of events.

Further information on the role and the skills you’ll need can be found in our full job description and in our website article: Previous experience in theatre is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at and

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