Visitor Services Manager, The Story Museum

Last edited by DirectorsAssistant on 7 January 2020
Salary / Fee: 
£20,000 - £21,500
Closing Date: 
Monday, 20 January, 2020

The new Visitor Services Manager will work as a team with the two existing Visitor Services Managers to provide a friendly and professional front of house welcome to all our visitors.

As the primary duty manager you will be responsible for upholding the quality of the visitor experience across the whole Museum offer and to oversee the management of any incidents. You will work with the existing Visitor Services Managers to develop an understanding of how to coordinate and promote the different commercial activities in the Museum and the Volunteer Team.

This is a very exciting opportunity and would suit someone who has some previous experience of being on the ‘front line’ either in a shop, restaurant or venue.

Main purpose
• Hold a broad understanding of all elements of The Story Museum offer including the Shop, Café, Galleries and Events and to provide confident leadership when Duty Managing.
• Proactively uphold the quality of the visitor experience, customer service and efficiency through visitor service operations and ensure all our visitors experience a warm welcome and a satisfied goodbye.
• To be responsible for the health, safety and security of visitors and staff and oversee the effective management of any incident.

37.5 hours. Weekend, Bank Holiday and evening working will be required as part of a shared rota

For full details of this vacancy and guidance on 'How to Apply' please visit

Contact Details:

The Story Museum, 42 Pembroke Street, Oxford OX1 1BP
Tel: 01865 790050

For full details of this vacancy and guidance on 'How to Apply' please visit

Museums and Heritage
Written and Spoken Word
Community Arts
Education (young people and schools)
Families and early years
Accessible Events
Professional Training
Young People