Visitor Services Manager (Box Office) The Story Museum

Last edited by DirectorsAssistant on 24 October 2019
Salary / Fee: 
Closing Date: 
Monday, 11 November, 2019

The Visitor Services Manager (Box Office) is a new role which combines the responsibilities of a Visitor Services Manager and Box Office Manager. The new VSM will work as a team with the two existing Visitor Services Managers to provide a friendly and professional front of house welcome to all our visitors; operating as a Duty Manager on a rotational basis.

Main purpose
• Manage the Spektrix CRM system to ensure efficient box office and fundraising data processes.
• Generate income through ticket sales and bookings for public, schools and groups
• Provide analysis and insight to inform marketing strategies.
• Duty Manage on a rotational basis with the other Visitors Services Manager (approx. 0.5), overseeing the effective management of any incident.
• Proactively uphold the quality of the visitor experience, customer service and efficiency through visitor service operations and ensure all our visitors experience a warm welcome and a satisfied goodbye.

37.5 hours. Weekend, Bank Holiday and evening working will be required as part of a shared rota.

Full details of this new vacancy (Information Pack, Job Description, Personal Specification and Application Form VSM1019 [required]) can be located on our webpage at:

Be part of team that is committed to sharing great stories and is driven by its values:
• Being brave and resourceful
• Offering a warm welcome and a satisfied goodbye
• Always learning and growing
• Being seriously playful
• Help to make a tangible difference to improving word poverty through story both at the Museum and through outreach programmes.

Contact Details: 

Rochester House, 42 Pembroke Street, Oxford, OX1 1BP

Museums and Heritage
Written and Spoken Word
Education (young people and schools)
Families and early years
Accessible Events
Children and Families
Young People